Policies and Procedures

We require that each user abide by the following Polices and Procedures.

Acceptable Use Policy (AUP)

Plateau Ltd. dba Active-Server.com supports strong Family and Business Values and as such have established the following AUP to help support these values and to provide for a professional environment for users of our services.

Hosted sites and servers includes shared, colocated or dedicated websites, mail servers, or other servers or services provided by us or our partners.

Hosted sites and servers shall not be used to store or disseminate content of a obscene, pornographic, sexually explicit or adult nature or provide links directly or indirectly to this type material. We will not knowingly complete the registration of any domain name which is obscene, profane, pornographic, sexually explicit, of an adult nature or pornographic in nature or appear to be in violation of our AUP.

Hosted sites and servers shall not be used for gambling or any other practice deemed illegal by the laws of any of the States of The United States of America or the United States Federal Government or other federal or state government. This includes content that is stolen, pirated or unlicensed copyrighted material.

Hosted sites and servers shall not be used for distribution of viruses, trojan horses, spyware or other harmful activities. This includes the dissemination of information on how to create, obtain, send or propagate viruses, trojan horses, spyware, ping attacks, hacking tools or procedures. This includes any activity which might lead to the disruption of a network, computer, service, account or equipment.

Hosted sites and servers shall not be used to store or disseminate material of a threatening, obscene or slanderous nature.

Hosted sites and servers shall not be used to send spam or receive replies to spam or be used as a destination or portal web site for spam. This includes mailing lists which are not opt-in, sometimes called target mailing lists and sending UCE to news groups. All mailing lists must us a double (closed-loop) opt-in. Click here for further information about SPAM and how to avoid being labeled as a spammer.

Hosted sites and servers shall not be used for Intellectual Property violations. This includes, but is not limited to, any activity that infringes or misappropriates the intellectual property rights of others, including copyrights, trademarks, service marks, trade secrets, software piracy, and patents held by individuals, corporations, or other entities. Also, engaging in activity that violates privacy, publicity, or other personal rights of others. We are required by law to remove or block access to customer content upon receipt of a proper notice of copyright infringement.

Plateau Ltd., its vendors, suppliers and partners reserves the right to deactivate any account, without warning, if the account is in violation of any policies and procedures.

We reserve the right to refuse service, to anyone, for any reason, in order to ensure a professional environment for users of our servers.

Windows Servers Only: At this time we do not accept uploading of custom DLL's, Executables or Perl Scripts to our Windows servers. We have found that by doing so we can keep our servers up close to 100% of the time. We will evaluate commercially developed packages on a case by case basis. Our servers are production servers, users should not be debugging new code and scripts on a production server.

Hacking is not only prohibited but also illegal. Hacking includes accessing illegally or without authorization files, computers, accounts or networks belonging to another party. Attempting to bypass security measures of any system or network or activities that might be used as a precursor to an attempted system penetration (i.e. port scan, stealth scan, directory scans or other information gathering activity).

External Security Scanning: We understand the need of certain clients to meet certain industry requirements and have their website scanned by a third party. All such scans must be coordinated with our system and network administrators in order to prevent problems. Failure to coordinate is a violation of our AUP and our vendor, suppliers and partners AUPs and may lead to immediate termination of services.

You agree to be bound by the terms and conditions of the Good Neighbor Policy.

Violation of any of our policies is grounds for immediate suspension of services without a warning.

Good Neighbor Policy (Unlimited or No Limit Use Policy)

If you are on a service plan which allows unlimited hits, unlimited downloads, unlimited disk space, virtual server plans or shared hosting you are on a server which is shared by multiple users. We are able to offer unlimited use by maintaining both large bandwidth and large disk space to user ratios. While it is extremely rare that we run into a problem, we have established this Good Neighbor Policy to make sure that everyone on all of our servers have fair and reasonable access to the server resources with no one customer causing overall server performance to suffer.

Unless otherwise specified, our single Web Site Hosting service plans may only be used with a single secondary domain name. Examples: Having yoursitename.com, yoursitename.net and yoursitename.org on the same service plan are OK. Unrelated domains like aaa1.com and bbb2.com need to be on separate service plans or on a virtual server or service plan which is designed to host multiple domains.

Cross domain storage or backup is not allowed. You may only host material displayed directly on your web site. (Example: You cannot store files on an "unlimited disk space" server for display via another server or web site).

You may not share an "unlimited disk space" server with others, either reselling the space or giving it away (with obvious exceptions for our resellers and virtual servers).

Using an "unlimited disk space" for backups or archiving files such as photos , sounds, music or videos is not allowed. (Example: You cannot store files on an "unlimited disk space" server which are a backup of another computer, server or web site.).

If we find that a user is monopolizing server resources we reserve the right to terminate, limit or restrict your usage without warning.

If you have any questions or concerns please contact us and ask.

New Orders

Upon receipt of your order we will immediately start processing it and bill your credit card for any setup and server fees. Typically we have servers set up the same business day the order was placed. If we are unable to verify the information you provided, it might take slightly longer, as we reserve the right to phone verify all orders. If you wish to pay by check or PayPal your account cannot be setup until payment is received and processed.

Once your server is set up we will email you with the information needed to access your server. At that time we will bill your credit card for the actual server fees. Your initial billing may include a prorated amount to make your payments due on the 1st of the month.

Billing Options

Our preferred method of payment is to bill your credit card on file (Visa, Master,American Express or Discover) as invoices are generated. We also accept payment by Company Check and PayPal. We no not provide mailed or paper invoices. If you need a paper invoice you can print one out at your convenience from our billing system.

All payments are due on the first of the month. Payments more that 10 days are late and are subject to a 1% per month or $10, which ever is greater late fee. We reserve the right to terminate services, without notification, due to late or missing payment. There is a $45 bad check fee.

Canceling Service

To protect our customers and their servers we require that the following information be provided to cancel a server or service. All cancellations must be made in accordance with the terms and conditions in our Service Contract

The following information should be emailed to our helpdesk one month prior to cancellation.

Customer name or ID
Server/Website Login ID
Last 4 digits of credit card used to pay for the service or current server password
Name of Person requesting the cancellation
Contact phone #
Contact Email address
Effective Date of cancellation. Note: Unless you are under a specific time frame contract you can cancel service at any time. In all cases we require one (1) months notice of cancellation and you will be responsible for any charges due, including the final month of service.
Reason for cancellation - we really hate to see you go and would like a chance to keep your business.

Refunds and Credits

The following refund policy applies

Hosting: During the 1st 30 days of hosting you may cancel at any time with a full refund.
Hardware purchases: Non-special order hardware has a 30 money back guarantee.
Special order hardware: Must be prepaid via check and there is no refund available due to the the special order nature.
Support Services: 30 days refund or credit on account.